If you purchased your subscription using your iTunes account and are receiving payment confirmation emails from Apple, you will need to submit a refund request to Apple as we cannot access the App Store's billing platform nor your payment details. This is because Apple has a separate system for billing and payment information.
In the meantime, make sure you've cancelled the renewal of your subscription here.
If you purchased your subscription using your Google Play account and are receiving payment confirmation emails from Google, please contact our team with your order number (which should begin with GPA. followed by a series of numbers like this: GPA. XXXX-XXXX-XXXX-XXXXX) so we can help you further. If you could also let us know why you want to cancel this subscription, we'd really appreciate your feedback.
If you purchased your subscription directly on our website through a partner, please get in touch with our support team so they can assist you further. Make sure to let them know that you need a refund for a subscription purchased on our website and please provide the email address you used to confirm this purchase.